Please read the following provisions carefully, together with those specified in the Privacy Policy and the Cookies Policy, as they apply every time you browse our Website or interact with us in any other way.

If you do not agree to the Terms and Conditions of Use, you have the option not to use our website. All information contained in this website is of a general nature and is valid for all persons accessing this website ( hereinafter referred to as "Users ").

Chapter I – General provisions

The meaning of some terms

The terms used below, unless otherwise required by the context, have the following meanings:

• We/The Company/The Operator means: NEDELEA DENT SRL , a company established under and subject to the laws of Romania, having its registered office in the municipality of Cluj-Napoca, Str. Izlazului, no. 12, ap. 47, Cluj County, Romania, registered with ONRC under number J12/848/2017, tax identification number 37172064, with contact details: email:office@zambezia.ro , telephone: +0 740 203 789;
• You/Client/User means: the natural or legal person who accesses and uses the Website;
• Website means: the internet page available at the address: https://www.zambezia.ro/, together with all its subpages;
• Services means: the medical services presented for information purposes by the Company on the Website;
• Terms and Conditions means: all provisions presented on this page that apply to the relationship between the Company and you, when you access or use the Website or when you contact us through the Website;
• Consumer means: any natural person or group of natural persons established in associations, acting for purposes outside their commercial, industrial or production, craft or liberal activity;
• DSP means: Public Health Directorate of Cluj County, institution issuing the Certificate of Registration in the Single Register of Medical Practices for the Company;
• The College of Dentists of Cluj-Napoca means: the territorial college of the College of Dentists of Romania, a professional and national organization of dentists whose main activity is, among others: the control of the establishment, organization and operation of medical dental offices, including the Society; the territorial college is headquartered in Cluj-Napoca, Bulevardul Nicolae Titulescu 33/ 24, 400407 ;
• Ministry of Health means: the ministry headquartered at Str. Cristian Popişteanu No. 1-3, Sector 1, Bucharest, telephone: 021 312 22 12; 021 317 40 08, website: www.ms.ro, having, among other things, control responsibilities regarding the establishment, organization and operation of medical practices, including the Company;
• ANPC means: National Authority for Consumer Protection, headquartered at Aviatorilor Blvd., No. 72, Sector 1, 011865, Bucharest, website: https://anpc.ro/articol/575/date-contact;
• ANSPDCP means: National Supervisory Authority for Personal Data Processing, headquartered at Bd. G-ral. Gheorghe Magheru, No. 28-30, Sector 1, 010336, Bucharest, Romania, website: https://www.dataprotection.ro/?page=contact&lang=ro

Applicability of Terms and Conditions. Binding Force

1. These Terms and Conditions apply to all relationships between you and the Company, in particular when you browse and use the Website or when you contact us.
2. Thus, to the extent that you browse and use the Website or to the extent that you contact us through the Website, you understand and accept that the relationship between you and the Company will be subject to these Terms and Conditions, the provisions presented having binding legal force. In legal terms, by using the Website, a contract is concluded between you and the Company, the contractual provisions of which are given by the content of these Terms and Conditions and by the legal provisions that apply in addition.
3. To the extent that you do not agree with these Terms and Conditions or the other documents mentioned, please discontinue using the Website.
4. At the same time, by using the Website, you declare that you meet the legal conditions for issuing a valid consent and that there is no other legal impediment that would prevent you from concluding this contract. The Company assumes no liability if the information provided by you is not correct.
5. For the purposes of the provisions mentioned above, if you are a Romanian citizen, the age at which you can, in principle, issue consent validly is 18 years old. If you are not a Romanian citizen, it is necessary to check the conditions under which you can issue valid consent in the legislation of your nationality, before using the Website or placing an order.

Chapter II – Services and information presented on the Website

Services presented on the Website

1. The Website is used by the Company to present the Services, for information purposes. The Company's Services cannot be purchased through the Website. The Services are contracted exclusively during the visit to the place where the Services are provided.
2. The services presented are for informational purposes only and do not constitute a contractual offer. The Company reserves the right to modify the Services presented on the Website at any time, without any formality being required in this regard.
3. For these reasons and in order to eliminate any ambiguities, the price of the Services is that indicated by the doctor you contact, by phone or during your visit to the clinic.
4. To the extent that you need additional information regarding the Company's Services or the related prices, you can request them through the contact form available on the Website, at office@zambezia.ro or at the indicated telephone number.

Medical information

1. No information presented on the Website should be considered a specialist consultation, diagnosis or recommendation for a condition or disease and cannot replace a specialist doctor's consultation.
2. In this regard, for the correct diagnosis of conditions and for the identification of treatments and recommendations, it is absolutely necessary to contact your doctor for a specialist consultation.

Working hours

The working hours presented on the Website are subject to change. It is advisable to make a prior appointment when visiting the clinic.

Chapter III – Contact form

1. A contact form is made available through the Website. This can be used to request an appointment or to ask a question regarding the Services provided by the Company.
   1. Thus, through the website, the Company makes available to Users the "online appointments" service. To register an appointment at the clinic, the User must access the "Make an appointment" page and complete the contact form. Access to the "online appointments" service is offered free of charge to Users, but is conditional on acceptance of the provisions of the Privacy Policy regarding the processing of personal data.
   1. The Company makes every effort to honor all appointments made through the website. After submitting the online form, the User will be contacted by a clinic representative to confirm the appointment. The appointment is considered made only after its confirmation.

Chapter V – Intellectual Property

1. All content available on the Website (images, texts, graphics, symbols, web graphics, scripts, programs and the like) is protected by intellectual and industrial property rights. Any copying, recording, downloading, transmission, reproduction and distribution of the Website content made under conditions other than those permitted by law and the Company is prohibited.
2. The Company ensures, without however being obligated in this regard, access to the Website by individuals, in a limited manner and for personal interest.
3. Any unauthorized access to the Website, any use contrary to the purpose for which the Website is provided by the Company, any attempts to modify the information or content of the Website, any impairment of the performance of the server related to the Website and other such activities are prohibited, subject to the sanctions provided by law. In these situations, the Company reserves the right to notify the competent authorities to investigate these criminal acts.
4. It is prohibited to transmit to this website, or to the e-mail addresses mentioned in its sections, any materials considered illegal, dangerous, defamatory, obscene, pornographic or vulgar, and materials that could be considered inciting acts that are contrary to the law.

Chapter VII – Processing of personal data

The processing of personal data by the Company is carried out in accordance with the Privacy Policy and the Cookie Policy available on the Website. Please access the information in question for more details on this subject.

Chapter VIII – Disclaimer

General provisions

1. The Company assumes no liability for the manner in which you use the Website. The Company does not guarantee any results with respect to the use of the Website or the Services.
2. The Company also assumes no liability for the non-functionality of the Website due to various technical problems that may arise or the need to perform maintenance. You understand and accept that the Company cannot be held liable if you are unable to access the Website during certain periods of time. At the same time, the Company assumes no liability for the content, information and the like related to other sites that can be accessed through the Website. Any links to other websites are provided solely for the purpose of increased accessibility of information. Such links should not be interpreted as a guarantee by the Company regarding those websites.
3. It is your responsibility to ensure that you meet all legal requirements to use the Website and that by doing so you do not violate any legal provisions that may be applicable to you or the location you are in. In this regard, the Company has no obligation to inform you of the regulations or laws applicable to your situation, the entire responsibility to know these aspects and act accordingly belongs to you.

Chapter IX – Other provisions

Complaints handling procedure

1. Any complaints you may have regarding the Company's Services or in connection with the Company may be submitted to the contact details provided.
2. To resolve your complaint as quickly as possible, we recommend that you send us your complaint via email. This way, the complaint can be processed much faster, unlike situations where it is sent through other communication channels.
3. After receiving the complaint, the Company will provide you with a response as soon as possible, preferably no later than 30 days. To the extent that more time is needed to resolve the complaint, the Company will inform you accordingly.
4. The information provided above or the response to the complaint made will be communicated to the e-mail address from which the complaint was sent.
5. Any dispute related to the exercise of the medical profession falls under the jurisdiction of the litigation committee of the Romanian College of Physicians.
6. Also, at the DSP level there is the Monitoring and Professional Competence Commission for Malpractice Cases. If you wish, you can contact this commission in the event that you consider that you have been the victim of an act of malpractice.
7. To the extent that the situation cannot be resolved amicably, then the dispute will fall under the jurisdiction of the courts of Cluj-Napoca Municipality.

Chapter X – Final provisions

1. By accepting these Terms and Conditions, you agree that the law applicable to the entire contract shall be Romanian law, both in terms of substance and form.
2. The place of conclusion of this contract is considered to be in Cluj-Napoca, Romania.
3. The Company reserves the right to modify these Terms and Conditions as it deems necessary. To the extent that, after such modifications are made, you do not agree with the new content, please discontinue using the Company's Website.
4. If a clause in these Terms and Conditions cannot be applied, for any reason, that clause will be replaced by the legal provision relevant to the situation for which the clause was agreed and which comes closest to the meaning of the unenforceable clause.
5. Any communications, in order to be valid, will be made exclusively in writing, to the contact details or by electronic means, to the mentioned contact address.
6. These Terms and Conditions were updated on 15.04.2024.