As in any economic activity, like other economic operators, our Company processes a series of personal data of its customers and collaborators.
In accordance with national and European legal provisions, the processing of personal data must be carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as the "GDPR Regulation" and the other acts, national or European, issued for its implementation.
Our company complies with the provisions on the processing of personal data, aiming to provide you with all the necessary information about how it processes this data, namely the method of collection, use, transfer and protection when you browse the Website or when you contact us through the forms available on the Website.
Please also consult the Cookies Policy and the Terms and Conditions of NEDELEA DENT SRL, which can be accessed through the Website and are applicable in all interactions you have with Us.
Chapter I โ General provisions
The meaning of some terms
1.1. Capitalized terms used below, unless otherwise required by the context, have the meaning provided in the NEDELEA DENT SRL Terms and Conditions.
About the Company and contact details
2.1. The Website is owned by Us, namely NEDELEA DENT SRL, a company established under and subject to the laws of Romania, with its registered office at Str. Izlazului, no. 12, ap. 47, loc. Cluj-Napoca, Romania, registered with ONRC under number J12/848/2017, tax identification number 37172064, with contact details: email: office@zambezia.ro, telephone: 0740 203 789;
2.2. In accordance with the GDPR Regulation, when we process personal data, We have the status of controller, and You have the status of data subject.
2.3. You can contact us at any time at the contact details mentioned above if you need additional information regarding the processing of data by the Company.
Chapter II โ Categories of processed data, purposes and grounds of processing, storage duration, recipients of data and their security
Categories of data processed
3.1. We process some identification and contact data, such as your name and surname, age, email and telephone number, to the extent that you provide them to us via the form on the Website. We process this data to contact you in order to address your request and to set up an appointment.
3.2. We also process some genetic data, biometric data and health data, to the extent that you provide them to us via the form on the Website. We process this data to better understand the condition in order to establish a medical diagnosis, to provide medical assistance or medical treatment and to be able to provide the related Services.
3.3. Some technical data is also processed through the Website, such as IP address, browser type and version, location and time settings, how you use the Website and the like, in order to provide you with the most pleasant browsing experience and to understand how you interact with the Website. For details on how this data is processed, please also consult the Cookie Policy.
3.4. Sometimes, we also process some marketing data, such as your preferences for receiving commercial materials, by email or telephone, and to be contacted about them and the reviews you leave. Some marketing data may also be collected through the cookies used by the Website. For more details on this subject, please also consult the Cookie Policy.
3.5. We do not process data relating to convictions or data relating to religious denomination, philosophical beliefs, trade union membership, racial or ethnic origin, political opinions, sex life or sexual orientation.
Purposes and grounds for data processing
4.1. We process data based on your consent. Subsequently, to the extent that you will benefit from our Services, the data may be processed based on the fulfillment of legal obligations of the Company, based on the conclusion and execution of contracts with you and in order to achieve the legitimate interests of the Company, such as those relating to the achievement of the object of activity, identification of new customers, fulfillment of the marketing strategy, conducting analyses of traffic on the Website and the like.
Data processed through the scheduling form
4.2. We process the identification data, contact data and some health data or some genetic data that you provide through the appointment form, based on the consent you give when submitting the form. The purpose of the processing is to facilitate the appointment of a visit to the medical office.
Data processed through the review form
4.3. We process the identification data, contact data and some health data or some genetic data that you provide through the review form, based on the consent you give when submitting the form. The purpose of the processing is to allow us to improve our services and to present the level of satisfaction of the clinic's patients. These data will be stored and published on the Website, together with the written evaluation through the form, when they are approved. The publication on the Website is carried out exclusively as a result of the explicit consent you give us.
Data processed through the question form
4.4. We process some identification data and some health data or some genetic data that you provide through the question form, based on the consent you give when submitting the form. The purpose of the processing is to answer the question asked and to present the answer to the question in question. These data will be stored and published on the Website, once approved. Publication on the Website is carried out exclusively as a result of the explicit consent you give us.
Images regarding individuals
4.5. We process some health data, genetic data or biometric data, by displaying images with the results obtained from the treatments performed. This data is anonymized, the identity of the persons being protected by presenting only the treated areas.
Technical data
4.6. We process technical data in order to provide you with the best possible experience when browsing the Website, but also for security and data protection reasons or to understand how you interact with it, such as some preferences you have, while some technical data is processed for marketing purposes. In principle, we process this data based on your consent, but there may also be cases when we process it in order to achieve the legitimate interest of the Company, such as data processed for security and protection reasons, the processing being carried out in this case in order to protect the Company from various cyber attacks and the like.
4.7. We process marketing data in order to develop and monitor the Company's marketing policy and to send you commercial communications, offers regarding the Company's Products and to contact you in relation to them. We collect and use this data based on the consent you provide to us.
Data storage duration
5.1. We retain the collected data for the period necessary to achieve the purposes for which they are processed.
5.2. We aim to keep your data accurate and up to date. We will delete the personal data we hold about you when we no longer need it for the purposes for which it was collected.
Data recipients
6.1. As in any economic activity, We have a series of partners with whom we collaborate in order to carry out our activity in the best possible conditions.
6.2. In this context, in some cases, it is necessary to transmit some collected data to these partners.
6.3. Thus, in some cases, we transmit the collected data to:
- The persons with whom we collaborate to maintain the Website and other technical aspects related to it;
- The people with whom we collaborate to carry out the marketing, promotion and sales strategy of our Services;
- To public authorities in Romania, at their request or on our initiative, in accordance with applicable legislation.
- Accountants, auditors, lawyers and other external professional consultants, in Romania. They will be obliged by law or by the contract concluded with us to maintain the confidentiality of the personal data of the data subjects.
6.4. We do not intend to transfer your data to a non-EU country.
Data security
7.1. We maintain data security in accordance with industry standards. In this regard, we take the necessary technical, physical and organizational measures to prevent the destruction, modification or unauthorized access to personal data.
7.2. Access to personal data is permitted only to persons and entities that are entitled to know it, based on the need to know principle, without being disclosed to other persons. Thus, we prohibit any unauthorized access to personal data.
Chapter III โ Your Rights
Exercise of rights
8.1. You can contact the Company at any time to exercise the rights described below, at any of the Company's contact details.
Right of access to processed personal data
9.1. You have the right to obtain confirmation from us regarding the personal data we process about you and information regarding the manner in which they are processed, such as: a) the purposes of the processing; b) the categories of personal data processed; c) the categories of data recipients; d) the duration of data storage.
The right to rectify processed personal data
10.1. You have the right to request that we rectify or complete inaccurate personal data we hold about you.
The right to erasure of processed personal data
11.1. You have the right to request that we delete the personal data we hold about you.
11.2. However, in certain situations we may not be able to comply with your request. For example, we may not be able to delete the data if we are legally obliged to retain it for a certain period, such as in the case of legal obligations requiring us to retain the data for the period provided for by law, for tax and accounting reasons. Also, to the extent that it is necessary to retain the data for the establishment, exercise or defence of a right in court, we will not be able to comply with your request.
The right to restrict the processing of personal data
12.1. You may obtain restriction of data processing in the cases described in art. 18 of the GDPR Regulation.
The right to object to the processing of personal data
13.1. You have the right to object to data processing in the situations described in art. 21 of the GDPR Regulation.
The right to port processed personal data
14.1. You have the right to receive the personal data that you have provided to us and that we have about you, under the conditions described in art. 20 of the GDPR Regulation.
The right to withdraw your consent to the processing of personal data;
15.1. At any time, you have the right to modify or withdraw your consent/agreement regarding the processing of the data you have provided to us.
15.2. You should note that, in this case, we may no longer be able to conduct business with you. You should also note that, following the modification or withdrawal of the consent granted, this may not affect previously performed data processing or may not result in the deletion of certain data for which the Company has a legal obligation to process or a legitimate interest in preserving them.
The right to file a complaint with the national supervisory authority for the processing of personal data.
16.1. You have the right to file a complaint with the National Supervisory Authority for Personal Data Processing, headquartered at Bd. G-ral. Gheorghe Magheru, No. 28-30, Sector 1, 010336, Bucharest, Romania, website: https://www.dataprotection.ro/?page=contact&lang=ro
16.2. Without affecting this right in any way, if you have any uncertainty or complaint regarding the processing of personal data by the Company, you can contact us at the contact details provided, and We will do our best to clarify any aspect.
Chapter IV โ Other aspects
From time to time, we will review this Privacy Policy. Please review it whenever you consider it necessary, and if the changes made are detrimental to you in any way, please inform us so that we can discuss this situation.
Any questions you may have regarding the processing of personal data by the Company can be addressed to: Str. Izlazului, no. 12, ap. 47, loc. Cluj-Napoca, Romania or to the e-mail address office@zambezia.ro.
This Privacy Policy was updated on 15.04.2024.